Community of Practice: the IQ Network
The Foreign Credentials Referral Office (FCRO) is part of Citizenship and Immigration Canada. It provides information, path-finding and referral services on foreign credential recognition to help foreign-trained workers succeed and put their skills to work in Canada more quickly.
The IQN Web site was developed in response to community stakeholders' call for a tool to promote collaborating on information related to the assessment and recognition of international qualifications. The diverse community consists of academic institutions, professional associations, employers, employer associations and sector councils, government departments, and service agencies.
FCRO decided on an online community of practice model to share and develop best practices and encourage collaboration.
Don was engaged to assist at various stages in the development of the solution:
- Online and documentary research about best practices for communities
- Surveying the community to test research-based ideas and solicit new
- Creating interactive wireframe models for focus group validation
- Developing online content, dissemination and engagement strategies
- Developing presentations
- Producing a "launch animation" for the launch event
- Observing focus groups
- Writing exploratory and analytical reports.
Tools included Microsoft Office, Microsoft Sketchflow (for wireframe simulation of the future website) and Survey Monkey.
Consultations were held across the country and Don's work informed the development of the site and the engagement activities that were designed around its launch. The IQ Network was successfully launched in December 2011 and now serves a community of hundreds of stakeholders across the country.